FAQs

Welcome to The Artful Fox! We’re a family-run business dedicated to providing high-quality, affordable art supplies that everyone can enjoy. Below are answers to some of the most frequently asked questions. If you need further assistance, feel free to contact us!

  1. Are your products suitable for children?

Yes! Most of our products are designed with children in mind, ensuring they are safe and easy to use. However, we do have a recommended use age of 3+, and suggest children are supervised whilst using our products. Our paints are non-toxic, our marker pens are water based, and all our products are CE certified. We also offer a range of beginner-friendly supplies that are perfect for young artists and students.

  1. Do you have any lightfastness ratings?

As a very small business, we currently do not have access to official, lab rated lightfast information. However, we have conducted our own lightfast tests, the results of which are posted on our TikTok ‘@the.artful.fox’.

  1. Do you offer any discounts or promotions?

We occasionally offer promotions, discounts, and special offers. To stay updated on the latest deals, sign up for our newsletter or follow us on social media.

  1. How can I place an order?

To place an order, follow these steps:

  1. Browse: Explore The Artful Fox online store and select the items you wish to purchase.
  2. Add to Cart: Click on the "Add to Cart" button for each item you want.
  3. Checkout: Go to your cart and click "Checkout." Follow the prompts to enter your shipping information and payment details.
  4. Confirm: Review your order and click "Place Order" to complete your purchase.
  1. What payment methods do you accept?

We accept various payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard)
  • PayPal
  1. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order using the link provided in the email or by visiting https://www.evri.com/track-a-parcel.

  1. What is your return policy?

We want you to be satisfied with your purchase. If you need to return an item, please review our Returns Policy for detailed information on how to return products, including return conditions, timelines, and how to request a refund or exchange.

  1. Do you ship internationally?

Currently, we only ship within the UK. We are working on expanding our shipping options and will update our policy as we do.

  1. How long does shipping take?

Orders typically ship within 1-2 business days. Standard delivery usually takes 2-5 business days. For express shipping options, please refer to our Shipping Policy for more details.

  1. What should I do if my order arrives damaged or incorrect?

If your order arrives damaged or is not what you expected, please contact us within 48 hours of receiving your package. Provide your order number and photos of the issue, and we will work to resolve it as quickly as possible.

  1. How can I contact customer service?

If you have any questions or need assistance, please reach out to us:

  • Email: peaktradersuk@outlook.com
  • Phone: 07521401833
  • Address: Peak Traders Ltd, Woodcock Farm, Sheffield Road, Glossop, Derbyshire, SK13 7PU, UK

We’re here to help and will respond to your enquiries as promptly as possible.