FAQs

Welcome to The Artful Fox! We’re a small, family-run UK business dedicated to creating high-quality, affordable art supplies that are made to spark joy and a love of creating.

Below are answers to some of our most frequently asked questions. If you need anything else, just get in touch - we’re always happy to help.

Are your products suitable for children?

Yes! Most of our products are designed to be safe, easy to use, and suitable for children as well as adults.

Many of our art supplies (including our paints and glitter pens) are non-toxic and water-based, and all products are CE certified. We recommend a minimum age of 3+, and as with any art materials, children should be supervised during use. If you are unsure of the age suitability of our products, check out their individual listings where we have noted age information.

We also offer a range of beginner-friendly supplies that are perfect for young artists and students.

Do you have any lightfastness ratings for your watercolours?

As a small business, we don’t currently have access to official lab-tested lightfastness ratings.

However, we have carried out our own testing, and you can see the results over on our TikTok @the.artful.fox.

Do you offer any discounts or promotions?

We occasionally run promotions, discounts, and special offers.

To stay in the loop, sign up to our newsletter or follow us on social media.

How can I place an order?

Placing an order is simple:

Browse – Explore our online shop and choose your favourites
Add to cart – Click “Add to Cart” on the items you’d like
Checkout – Enter your shipping and payment details
Confirm – Review your order and place it

What payment methods do you accept?

We accept:

Credit & Debit Cards (Visa, MasterCard)
PayPal

How can I track my order?

Once your order has been dispatched, you’ll receive a confirmation email with your tracking details.

You can track your parcel using the link provided or via the shipping provider's tracking page.

What is your return policy?

We want you to love your order but, if you need to return an item, please refer to our Returns Policy for full details on conditions, timeframes, and how to request a refund or exchange.

Do you ship internationally?

At the moment, we ship within the UK only.

We’re hoping to expand this in the future, so keep an eye out for updates.

How long does shipping take?

Orders are usually dispatched within 1–2 working days.

Standard delivery typically takes 2–5 working days. For express options, please see our Shipping Policy.

What should I do if my order arrives damaged or incorrect?

If something’s not quite right, please contact us within 48 hours of receiving your order.

Include your order number and a photo of the issue, and we’ll get it sorted as quickly as possible.

How can I contact customer service?

If you have any questions, feel free to reach out:

Email: peaktradersuk@outlook.com
Phone: 07521401833
Address: Peak Traders Ltd, Woodcock Farm, Sheffield Road, Glossop, Derbyshire, SK13 7PU, UK

We’ll get back to you as soon as we can.